Leveraging Gamified Human Resources Platforms to Enhance Learning and Development Outcomes among Banking Employees

Yutiandry Rivai

doi:10.61230/luxury.v3i1.123

Authors

Yutiandry Rivai Institut Bisnis dan Teknologi Pelita Indonesia, Indonesia

DOI:

https://doi.org/10.61230/luxury.v3i1.123

Keywords:

Gamified Human Resources Platforms, Learning, Development, Outcomes, Banking Employees

Abstract

This study aims to examine how gamified HR platforms influence learning and development outcomes among banking employees. This study employs a qualitative research approach to gain an in-depth understanding of how gamified HR platforms influence learning and development outcomes among banking employees. A case study design will be used, focusing on one or more banking institutions that have implemented gamified HR platforms for training and development. Data will be analyzed using thematic analysis. The findings demonstrate that gamification significantly improves learning engagement, motivation, and knowledge retention. Features such as progress tracking, scenario-based simulations, and leaderboards contributed to more positive learning experiences compared to traditional e-learning. Gamified HR platforms can help modernize compliance training and skill development, making them more relevant and enjoyable. Future studies can build upon this work in conduct quantitative or mixed-methods research to measure the statistical impact of gamification on learning outcomes and job performance.

References

Aprila, B. N., Rahman, S., Setyawan, O., & Veriska, V. (2025). Analysis of The Influence of Direct Marketing and Brand Image on Purchasing Decisions and Consumer Loyalty of 500 ml Sweet Condensed Milk of The Bagus Brand at PT. Riau Food Lestari Pekanbaru. Business Management and Accounting (ICOBIMA), 3(2), 145–159. https://doi.org/10.35145/icobima.v3i2.5096

Creswell, J. W., & Creswell, J. D. (2023). Research Design Qualitative, Quantitative, and Mixed Methods Approaches. SAGE.

Elfita, Sudarno, Nyoto, & Sultan, F. M. M. (2022). Work Stress, Workload, and Work Discipline on Work Satisfaction and Teacher Performance (Case Study in Akramunas Islamic Kindergarten, Pekanbaru). Journal of Applied Business and Technology, 3(2), 143–152.

Fajri, D., Chandra, T., & Putra, R. (2021). The Influence of Brand Image and Promotion on the Decisions of Students in STIE Mahaputra Riau with Learning Interest as Intervening. Journal of Applied Business and Technology, 2(3), 223–232.

Gazali, D., Panjaitan, H. P., & Chandra, T. (2022). Competence, Motivation, and Organizational Commitment on Job Satisfaction and Employee Performance at Bank Sinarmas Pekanbaru Riau Branch. Journal of Applied Business and Technology, 3(1), 26–39.

Istiana, N., Putra, R., & Panjaitan, H. P. (2022). Competence, Work Motivation, and Work Environment on Job Satisfaction and Teacher Performance at Yayasan Pondok Pesantren Darul Hikmah Koto Baru Kabupaten Dharmasraya. Journal of Applied Business and Technology, 3(2), 193–208.

Jollyta, D., Prihandoko, P., Johan, J., Ramdhan, W., & Santoso, E. (2025). Transfer Learning Model Evaluation on CNN Algorithm: Indonesian Sign Language System (SIBI). Journal of Applied Business and Technology, 6(2), 83–92. https://doi.org/10.35145/jabt.v6i2.213

Junaedi, A. T., Renaldo, N., Suhardjo, S., Musa, S., & Veronica, K. (2024). Credit Risk Prediction Model Using Artificial Intelligence in Digital Financial Systems. Business Management and Accounting (ICOBIMA), 3(1), 127–134. https://doi.org/10.35145/icobima.v3i1.5092

Junaedi, A. T., Suhardjo, S., Renaldo, N., Purnama, I., Jessen, J., & Suranto, A. (2024). Analysis of Factors Affecting Customer Loyalty on CV Riau Building Pekanbaru. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(2), 348–361. https://doi.org/https://doi.org/10.35145/icobima.v2i2.4385

Mamonto, S., Wahidin, D., Laila, I. N., Pratama, I. P. D. M., Junaedi, A. T., Saimima, M. S., Khotim, N. W., Gojali, J. A., Sudarno, S., Renaldo, N., & Adityawati, I. A. (2023). Disiplin dalam Pendidikan. PT. Literasi Nusantara Abadi Grup.

Mukhsin, M., Renaldo, N., Junaedi, A. T., Veronica, K., & Cecilia, C. (2023). Innovative Approaches to Cloud-Based Accounting Information Systems: Integrating AI, Blockchain, and IoT. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(1), 288–294. https://doi.org/https://doi.org/10.35145/icobima.v2i1.4375

Nyoto, Renaldo, N., & Effendi, I. (2023). SWOT Analysis of Economic Impact Development of Potential Kuantan Singingi Pacu Jalur Tourism Development. The Seybold Report, 18(02), 1342–1349. https://doi.org/10.17605/OSF.IO/T58CF

Panjaitan, H. P., Lumenta, M. Y., Febriyanto, F., Suyono, S., Rusilawati, E., & Kudri, W. M. (2023). The Influence of Leadership, Motivation, and Compensation on Employee Performance at PT. LG Electronics. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(1), 238–256. https://doi.org/https://doi.org/10.35145/icobima.v2i1.4070

Panjaitan, H. P., Vinson, V., Yani, F., Sitompul, S. S., Sari, O., & Lubis, W. M. C. (2024). Influence of Product Quality, Price, Brand Image and Promotion on Customer Satisfaction on Lazada (Case Study in Pekanbaru City Communities). Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(2), 373–390. https://doi.org/https://doi.org/10.35145/icobima.v2i2.4391

Purnama, I., Renaldo, N., Panjaitan, H. P., Junaedi, T., Suhardjo, S., & Veronica, K. (2025). Exploring the Meaning of Employee Loyalty through the Lens of Organizational Behavior: A Phenomenological Study in Digital Start-up Firms. Journal of Applied Business and Technology, 6(1), 75–82. https://doi.org/10.35145/jabt.v6i1.226

Renaldo, N., Jollyta, D., Suhardjo, Fransisca, L., & Rosyadi, M. (2022). Pengaruh Fungsi Sistem Intelijen Bisnis terhadap Manfaat Sistem Pendukung Keputusan dan Organisasi. Jurnal Informatika Kaputama, 6(3), 61–78.

Renaldo, N., Putra, R., Suhardjo, Suyono, & Putri, I. Y. (2022). Strategi Menurunkan Turnover Intention Akuntan Pada Kantor Jasa Akuntansi Pekanbaru Tahun 2021. Jurnal Aplikasi Bisnis Dan Manajemen, 8(2), 588–600. https://doi.org/10.17358/jabm.8.2.588

Renaldo, N., Rozalia, D. K., Musa, S., Wahid, N., & Cecilia. (2023). Current Ratio, Firm Size, and Return on Equity on Price Earnings Ratio with Dividend Payout Ratio as a Moderation and Firm Characteristic as Control Variable on the MNC 36 Index Period 2017-2021. Journal of Applied Business and Technology, 4(3), 214–226. https://doi.org/10.35145/jabt.v4i3.136

Renaldo, N., Sudarno, S., Hutahuruk, M. B., Suyono, S., & Suhardjo, S. (2021). Internal Control System Analysis on Account Receivables in E-Rn Trading Business. The Accounting Journal of Binaniaga, 6(2), 81–92. https://doi.org/10.33062/ajb.v6i2.455

Renaldo, N., Suhardjo, Putri, I. Y., Sevendy, T., & Juventia, J. (2021). Penilaian Harga Saham Berbasis Web pada Perusahaan Sektor Aneka Industri Tahun 2020. Kurs: Jurnal Akuntansi, Kewirausahaan Dan Bisnis, 6(1), 91–102. http://www.ejournal.pelitaindonesia.ac.id/ojs32/index.php/KURS/article/view/1309/711

Renaldo, N., Suhardjo, Suyono, Andi, Veronica, K., & David, R. (2022). Good Corporate Governance Moderates the Effect of Environmental Performance and Social Performance on Financial Performance. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 1–9. https://doi.org/https://doi.org/10.35145/icobima.v1i1.2741

Renaldo, N., & Veronica, K. (2024). The Role of Artificial Intelligence in Early Detection of Financial Statement Fraud in Digital Financial Institutions, AI-Fraud Behavior Integration Model. Business Management and Accounting (ICOBIMA), 3(1), 135–144. https://doi.org/10.35145/icobima.v3i1.5093

Safari, S., Hardilah, F., Hafni, L., & Siswoyo, S. (2025). Enhancing Job Satsifaction through Workload, Knowledge Sharing Behavior, Psychological Contract and Innovative Work Behavior. Journal of Applied Business and Technology, 6(2), 146–154. https://doi.org/10.35145/jabt.v6i2.203

Sekaran, U., & Bougie, R. (2016). Research Method for Business A Skill-Building Approach Seventh Edition (Seventh Ed). John Wiley & Sons. https://doi.org/10.1007/978-94-007-0753-5_102084

Sudarno, Putri, N. Y., Renaldo, N., Hutahuruk, M. Br., & Cecilia. (2022). Leveraging Information Technology for Enhanced Information Quality and Managerial Performance. Journal of Applied Business and Technology, 3(1), 102–114. https://doi.org/https://doi.org/10.35145/jabt.v3i1.97

Sudarno, Renaldo, N., Hutahuruk, M. B., Suhardjo, Suyono, Putri, I. Y., & Andi. (2022). Development of Green Trident Measurements to Improve Environmental Performance: Literature Study. International Journal of Advanced Multidisciplinary Research and Studies, 2(1), 53–57.

Wijaya, E., Ali, Z., Hocky, A., Anton, A., & Oliver, W. (2023). Impact of Company Size, Income on Share, Debt to Equity, Total Assets Revenue and Net Profit on The Kompas 100 Company Value Index. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(1), 218–226. https://doi.org/https://doi.org/10.35145/icobima.v2i1.4066

Yusrizal, Renaldo, N., & Hasri, M. O. (2021). Pengaruh Good Governance dan Whistleblowing System terhadap Kepatuhan Wajib Pajak Orang Pribadi dengan Risiko Sanksi Pajak sebagai Moderasi di KPP Pratama Pekanbaru Tampan. Bilancia: Jurnal Ilmiah Akuntansi, 5(2), 119–134.